To secure your party date and time, bouncing brothers require 15% non refundable deposit when booking.
Please look at are cancellation policy below.
If for any reason you need to change date of hire, then we will be willing to do so if done 48 hours before the date of hire.
We have a wet weather money back policy.
If it's raining on day of hire then we will give you the option on weather to have castle or not. If you decide not to then we can either refund you your 15% deposit or the full amount depending on what you've already paid. Or alternatively you can move your date if avaliable.
If for any reason we turn up to house/venue and the equintent does not fit then you will lose your deposit. So please insure you have measured the area.
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.