Frequently Asked Questions
Q) How do I book?
A)The preferred method of booking is via our website although we are happy to take bookings over the phone should you wish to speak to a member of our team.
Q) How much notice is needed to make a booking?
A) We always recommend you book as early as possible but we can take bookings at short notice, however, Bookings with 7 days notice or less will need to be made over the phone.
Q) What days and times can we hire from you?
A) We are open 7 days a week and can deliver & collect on any day between 8am-8pm
Q) How much are your Castles, Soft play, Mascots etc..
A) Prices vary, please see each individual item for hire price.
Q) What do i get with my castle booking?
A) Price includes delivery by a fully uniformed member of staff (a delivery charge will apply for those located outside the free delivery area) , Set up & inflation & then deflation and pack away at the end of the booking. Each castle is supplied with a Blower, Sand bags or Pegs (depending on surface) and safety mats which will set it all up ready for use.
Q) What do i get with my soft play booking?
A) Price includes delivery by a fully uniformed member of staff (a delivery charge will apply for those located outside the free delivery area) If the package includes a bouncy castle then it also include, Set up & inflation & then deflation and pack away at the end of the booking. Each castle is supplied with a Blower, Sand bags or Pegs (depending on surface) and safety mats which will set it all up ready for use.
Q) What do i get with my mascot booking?
A) Price includes delivery by a fully uniformed member of staff (a delivery charge will apply for those located outside the free delivery area),
Q) How long do i get the equipment for?
A) The equipment stays with you for the length of the party, in some cases we may drop it off extra early and collect extra late (if the venue allows) due to having to deliver and collect from other customers.
Q) Can we have the equipment overnight?
A) We do not usually hire overnight but this can be arranged in certain circumstances.
Q) Do you require a deposit?
A) Yes, A booking is not secured until a deposit of 15% paid. (the deposit amount is 15% of the total booking cost)
Q) How do I pay?
A) We accept bank transfers & Paypal securely via our website and Cash
Q) What if I need to cancel?
A) You can cancel at anytime, However, If we are given less than 48 hours notice then deposit will not be returned. If the cancellation is due to bad weather the deposit is refundable but can be used against a future booking. (subject to availability)
Q) What if the weather is really bad?
A) We reserve the right to cancel due to adverse weather conditions (This applies to outdoor bookings only) If we have to cancel for this reason you will be offered a full refund or the hire can be moved to another date (subject to availability)
Q) Can i have the equipment set up on outside the venue on grass or in my garden?
A) Soft Play is for indoor use only, However, Bouncy castles may be set up on grass, The area should be free of dog fouling or any other debris which may damage or stain the castle e.g. garden toys, swings, slides, patio furniture, rubbish etc.
Q) Can i have a castle set up on gravel?
A) No, unfortunately under no circumstances can we set any inflatable up on gravel.
Q) How long does it take to set up/inflate/deflate/pack up the inflatable?
A) On average each castle can take anything from 10-30 mins to set up and then pack away. Times vary depending on each individual castle due to sizes so please allow the maximum amount of time at the beginning and end of each booking.
Q) How much space is needed around the castle?
A) You will need to allow a minimum of 5 feet at the front and rear of castle and 3 feet either side this is to allow access and the blower at rear.
Q) When I hire the castle is there anything I need to provide?
A) We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply. if mains power is not available we need to be notified at time of booking as we will need to bring a generator (this will incur an additional charge)
Q) Do you supply safety instructions/Guidelines?
A) Yes we provide detailed safety instructions/guidelines with every hire.
Q) Is there an age limit for children using the castle?
A) Yes all our castles have individual age limits, see item description for info
If you have any other questions then please contact us or give us a call on 07340136972